Legal
Refund policy
General rules for purchasing and using a digital eSIM through eSIM TripKit.
Before delivery: cancellation
If the eSIM has not yet been delivered and you cancel because you changed your mind, 80% of the paid product price is refunded; 20% is retained.
Delivery failure due to our fault
If we cannot deliver the product due to our fault, 100% of the paid product price is refunded.
After correct delivery
Once the eSIM has been delivered and matches the description and selected plan, change-of-mind refunds are unavailable.
Delivery means providing the matching eSIM QR code and/or installation details on the secure order page. A link to an empty order page alone does not constitute delivery.
Product problems and marketplace rules
For delivery problems, a faulty eSIM or a mismatch with the description, contact the seller in the order chat. The restriction after correct delivery does not apply to these claims. Refunds are handled through the marketplace under its rules and applicable mandatory requirements.
Do not publish QR codes, ICCID, full IMEI, or payment credentials.
Contact and support
Our main contact channel is Telegram: @undetect. You can also contact an operator through the Jivo live chat on this website.
For emails and requests: .